Refund policy

Last updated: 30 October 2026

This policy applies to Pro bought on app.flareops.ai. Our order process is conducted by our online reseller Paddle.com, the merchant of record for all our orders. Paddle processes every refund.

1. Cancel anytime

You can cancel Pro at any time from your store page (Settings → Your plan → Manage billing), which opens Paddle's customer portal. Pro stays until the end of the month you have paid for. After that, your store moves to the Free level. Cancelling never deletes your data and never undoes changes you approved.

2. Full refund in the first 14 days

If you are not happy, ask within 14 days of your first payment for a store and we refund that payment in full. Write to hello@flareops.ai from the email you signed in with, and name the store. You can also contact Paddle, using the details in your receipt. When we refund, we also cancel Pro for that store, and it moves to the Free level. Your data and the changes you approved stay.

3. No refunds for past months

After those first 14 days, we don't refund months that have already started or passed, including the month in which you cancel. Pro simply runs until the end of that month.

4. Failed payments

If a payment fails, Pro keeps working for 14 days while the card is retried. If it still fails, your store moves to Free. Nothing is deleted, and paying again restores Pro straight away.

5. Wix stores

If you pay for flareOps through Wix, Wix bills you and Wix's refund rules apply.

6. Your legal rights

flareOps is for businesses only (see our terms of service). Nothing in this policy limits any right you have under a law that applies to you and cannot be excluded.

Questions? hello@flareops.ai